Troubleshooting
Fixes for common issues: scans not completing, missing data, and login problems.
My data looks empty or shows 0%
First work out which kind of zero you're looking at. A measured 0% means the scan ran and your brand wasn't mentioned — that's a real result, and the honest starting line for improvement. "Not tracked yet" means no scan has run, so there's no data at all yet.
Upranke never blurs the two. A zero is always a measured zero; missing data is always labelled as not tracked. If you see 0%, the next step is optimisation, not debugging.
An AI surface says "Not tracked yet"
No scan has run for that surface yet. Go to Visibility → Google AI Surfaces and run your first refresh — see AI Overview & AI Mode for the steps. If the refresh control isn't available, check whether the surface is on cooldown (Scan Limits & Cooldowns) or whether your plan includes it.
The audit is asking for site verification
Some Technical Audit checks require proof that you control the domain before they can run. Complete the verification step it shows you, then re-run the audit — see Technical Audit.
The UI looks stale after an update
If numbers or buttons look out of date right after a product update, do a hard refresh to clear cached scripts: Cmd + Shift + R on Mac, Ctrl + F5 on Windows.
Still stuck?
Contact support with the brand name, what you expected to see, and a screenshot — that combination resolves most tickets in one round trip.